Their customer promises
So you can be sure you always get the best customer service
from BT we're making three promises.
All of our individual businesses are committed to the
three customer promises which provide us in BT with
a common focus to rapidly accelerate and embed the work
we are already doing to further improve customer satisfaction.
Our three customer service promises are:
1. When you make an appointment with us, our engineers
will do whatever they can to keep it.
2. Whenever you call BT you'll always have the option
to talk to a real person.
3. If the first person you call at BT can't help, they'll
make it their top priority to find the person who can.
BT Mobile offers
you easy ways to buy your phone, a fantastic selection
of handsets and accessories, and a great range of call
plans.
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Keeping things simple 
